Shipping & returns

SHIPPING

How much does shipping cost?

Shipping is free for all orders over $100. A flat rate of $10 applies to all orders under $100.

How long does shipping take?

All parcels are shipped from Lesbonne's Sydney warehouse facility using Australia Post eParcel. Once an online order has been placed, it will be dispatched within 24 hours. Delivery to Australian capital cities and surrounds is approximately 2-7 business days depending on your location. Please refer to the Australia Post website for details. Lesbonne does not guarantee a delivery date. All parcels carry a barcode which is scanned during the delivery process. A signature is required upon delivery. If you would like to provide special instructions for delivery (Eg. Authority to leave), please include this information in the 'Instructions' section of the check-out when making your purchase. Please note that if special delivery instructions are provided, Lesbonne takes no responsibility for lost or stolen items. Should the delivery address be unattended, an 'Attempted Delivery' card will be left and the parcel will be taken to the closest Post Office for collection.

Express Shipping

If an order is required urgently we are happy to arrange Express Delivery. Please contact our Sydney head office on +(61)2 9261 8818 and we will provide a quotation based on the weights and dimensions of the parcel.

Click and Collect

Orders over $100 are able to be collected from our Sydney head office. Simply place your order ensuring that it is over $100 with no freight added. Add a comment into notes mentioning that you wish to collect your order. We will then contact you once the order is ready to go. Our office address is Shop 21 Level 2 Queen Victoria Building 455 George Street NSW 2000

Weekends and Public Holidays

Please note that Lesbonne does not dispatch orders on weekend or NSW public holidays.

RETURNS

In the unlikely event you receive a faulty or incorrect product, please email admin@lesbonnes.com.au within five days of receiving your parcel. Please include your full contact details and original invoice number as well as photos of the item being returned. Once we advise that a purchase may be returned we will issue you with a return authorization number.

Please choose your purchase carefully as Bird Cage Handcraft does not accept returns on sale items or for change of mind.

Items being returned must be in the original condition they were sent. Returns must be received within 14 days from confirmation of the returns approval.

Refunds will be credited to the original method of payment.

Once approval has been received from Bird Cage Handcraft, please pack up the goods using the original packaging and return to the below address, including the original tax invoice in the box. We recommend using Registered Post or trackable courier as Bird Cage Handcraft takes no responsibility for returned items lost in transit.

Bird Cage Handcraft Pty. Ltd. ATT: Product Returns Shop 21 Level 2 Queen Victoria Building 455 George Street NSW 2000

Once the product has been returned to our Sydney warehouse facility we will assess the goods and either replace or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.